Fintech Program Manager
Leawood, KS
Full Time
Banking as a Service
Experienced

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

SUMMARY

We are seeking a Fintech Program Manager to oversee the program lifecycle of Fintech partnerships from early-stage business development conversations to partner sunsetting. This role supports the offering of consumer and business-purpose products in conjunction with third-party providers. This includes, but is not limited to, establishing scalable mechanisms for reporting and operationalizing key Fintech processes that elevate the client experience. This role will also be accountable for project management of the initial due diligence, supporting the approval and onboarding processes, and will then expand into ongoing monitoring, testing, and operational oversight. The ideal candidate will be comfortable driving client-facing conversations, as well as working closely with internal staff (i.e.: Product & technology, compliance & legal, and operations). Additionally, this individual will have the opportunity to interface with c-suite executives, fintech founders and executives and create partnerships internally and externally. Ultimately, the Program Manager will be motivated by a desire to optimize the client experience and deliver results.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Other duties may be assigned.

Client Onboarding:

  • Lead the onboarding process for new & existing clients, ensuring smooth integration with banking and financial services platforms.
  • Gather required documentation and conduct due diligence checks, such as KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory compliance.
  • Guide clients through account setup, API integration, and service activation.
  • Liaise effectively with client-facing teams; provide strategic guidance as needed around client documentation, AML and Risk standards/guidelines, or Bank standards.
Client Relationship Management:
  • Assist with new clients throughout the onboarding process.
  • Communicate clearly and effectively with the clients to provide updates, resolve issues, and answer queries.
  • Conduct onboarding training sessions and provide ongoing support to ensure client understanding of the platform.
  • Coordinate external and internal facing Fintech partnership meetings, inclusive of managing deliverables, action items, ongoing requests and tracking progress of Partner implementation.
Client Oversight and Risk Management:
  • Manage ongoing program management cross-functionally across all domain areas to ensure program risks or progress metrics are appropriately tracked.
  • Assist in the creation and ongoing management of Fintech partnership metrics and reporting (including program onboarding status, dependencies or roadblocks).
  • Evaluate current operational processes and procedures to ensure compliance with industry best practices.
  • Assist in building tactical and scalable solutions for operational teams to manage compliance tasks and risks.
  • Maintain awareness of regulatory developments, industry trends and roadmap decisions that may have an impact to the Bank or our partners.
  • Knowledge and experience in using analytical techniques to monitor and evaluate products and services to detect patterns of exceptions and to determine the root cause(s) of apparent exceptions of policies and procedures and applicable laws and regulations.
  • Create strong relationships across difference functions in order to contribute compliance and operational subject matter expertise during prospective third-party provider meetings.
  • Develop thoughtful analysis and draft follow-up questions on the due diligence materials provided by the prospective third-party providers. Recommend additional control enhancements and/or testing as necessary and appropriate.
  • Develop exceptional organizational skills by prioritizing workloads, within and across project teams.
  • Execute ongoing monitoring reviews in accordance with the established procedures to provide ongoing independent assessment of compliance and operations with applicable rules and regulations.
  • Proactively collaborates with legal, risk, and compliance in identifying and mitigating risks associated with BaaS operations, as well as ensuring adequate and effective internal controls and contingency plans are in place.
  • Assist with the development of ongoing due diligence requirements and monitoring requirements.
Profitability and Financial Performance:
  • Revenue Generation: Assist with developing pricing models and revenue streams for the Fintech program.
  • Cost Management:  Managing costs effectively to ensure profitability.
  • Financial Reporting: Assist with providing regular financial reports to the management team.
  • Performance: Assist Fintech team with proactively using data and key performance indicators (KPIs) to measure performance and identify improvements.
  • Fixed and Variable Costs: Identify all fixed and variable costs associated with the BaaS program to assist in evaluating profitability of the program and to assist with volume pricing schedules.
Complies with all applicable banking laws and regulations, including, but not limited to, the Bank Secrecy Act, USA PATRIOT Act, and related anti-money laundering statutes; and federal consumer protection legislation and regulations. 

Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

Education and/or Experience:
  • 3 - 5 years of fintech experience in financial services with a focus in deposit operations, payments, fintech, digital products or eCommerce.
  • Demonstrable experience in building relationships such as through consulting, partnership creation, onboarding, or marketing.
  • Bachelor's degree (B.A./B.S.), preferably in a business-related field, from a four-year college or university.
  • Ability to communicate effectively with business, compliance and technical stakeholders and translate requirements across stakeholders.
  • Ability to draft internal memos, or company policies as required.
  • Ability to work in a team environment and assist with reviews, projects and/or team initiatives.
  • Strong organizational skills and willingness to take ownership and responsibility of tasks.
  • Ability to management multiple projects simultaneously with minimal supervision.
Interpersonal Skills:
  • Clear and Concise Communication: The ability to articulate complex ideas and concepts in a way that is easily understood by others.
  • Active Listening: The skill of attentively hearing and understanding the perspectives of others, fostering trust and collaboration.
  • Relationship Building: The capacity to develop strong and positive relationships with stakeholders, both internal and external.
Leadership Skills:
  • Self-Awareness: A deep understanding of one's own strengths, weaknesses, emotions, and motivations.
  • Empathy: The ability to understand and share the feelings of others, fostering a supportive and inclusive work environment.
  • Resilience: The capacity to bounce back from setbacks and challenges, maintaining a positive outlook and perseverance.

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.

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