Director of Retail Banking
Leawood, KS
Full Time
Senior Manager/Supervisor

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

SUMMARY

The Director of Retail Banking is responsible for the overall strategic leadership of the Bank's retail banking center network with a primary focus of driving sales performance along with developing high-performing teams, future leaders and giving an exceptional customer experience. The role will provide oversight of Retail and Business Banking operations, ensuring alignment with organizational goals, regulatory requirements, and market competitiveness. The Director of Retail Banking will ensure that teams are consistently performing their roles with purpose while delivering on First Federal Bank of Kansas City's mission, vision, values. The role involves cultivating strong community and business relationships and will represent First Federal Bank in the community as a banking leader to enhance the bank's image and market share.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Other duties may be assigned.

Strategic Leadership & Planning:

  • Direct, oversee, and coordinate all phases of Retail Banking, including service, sales, operations, and the retail banking center network.
  • Develop and implement strategies for Business Banking to drive revenue and maintain a competitive market position.
  • Execute the Retail Banking Business Plan to increase household reach, customer retention, cross-sales, and deposits.
  • Establish and maintain goals, strategies, policies, and procedures aligned with bank objectives and regulatory requirements.
Retail & Business Banking Operations:
  • Lead the development and growth of Business Banking within retail centers by managing customer relationships, retention, and growth opportunities.
  • Oversee loan production and deposit growth across financial centers, ensuring seamless lending operations.
  • Provide lending and loan quality guidance to maintain high standards.
  • Coordinate activities between between banking centers and business lines to drive results.
Team Leadership & Development:
  • Provide leadership, supervision, and training to retail banking center staff.
  • Conduct one-on-one and team coaching sessions to ensure effective training and exceptional customer service.
  • Manage staffing, hiring, job assignments, performance monitoring, coaching, and training.
  • Evaluate performance and make recommendations for compensation, promotions, or terminations.
  • Foster a positive team culture aligned with the bank's Mission, Vision, and Values.
Sales & Relationship Management:
  • Partner with Treasury Management, Merchant Services, and Community Banking to deepen customer relationships.
  • Conduct proactive outreach to current and prospective customers to drive sales and cross-sell bank products and services.
  • Monitor customer engagement, evaluate relationships, and manage referral sources.
Community Engagement & Brand Representation:
  • Promote community development and represent the bank within service areas.
  • Encourage team involvement in community service to enhance bank's visibility and growth.
  • Maintain a professional image and serve as a steward of the bank's reputation and resources.
Industry Awareness & Compliance:
  • Stay informed on financial industry trends and identify opportunities for new products or services.
  • Routinely travel to branches or industry events for operational support, training, or professional development.
  • Comply with all applicable banking laws and regulations, including, but not limited to, the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes; and federal consumer protection legislation and regulations.
SUPERVISORY RESPONSIBILITIES
Responsible for the overall direction, coordination, and evaluation of the Retail Banking Division. Oversees the interviewing, hiring, and training of management staff; setting expectations and performance management in accordance with company policies, practices, and applicable laws.
 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
  • Ability to work with people at all levels.
  • Strong knowledge of deposit and credit banking products.
  • Strong communication, collaboration, and leadership skills.
  • Must possess ability to maintain confidentiality and appropriately handle sensitive information.
  • Demonstrated leadership and credibility.
  • Capable of generating a high degree of respect and trust and build relationships.
  • Must quickly evaluate and solve problems, utilizing tact and diplomacy when interacting with customers, employees and the public.
  • Ability to represent the bank in a manner that maintains and expands customer relationships, contributes to the bank's growth and enhances its image.
Education and/or Experience:
  • Bachelor's degree (B.A./B.S.), preferably in a business-related field, from a four-year college or university.
  • Minimum of 7 years of progressive leadership experience in retail banking with proven success in driving business growth, leading high performing teams, and managing retail banking operations.

CERTIFICATES, LICENSES, REGISTRATIONS 
National Mortgage Licensing System & Registry (NMLS); Notary Public License; Signature Guarantee Certification
 

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.

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